Shipping & Exchange Policy

Last Updated: 03rd October 2024

At AJS Innovations Private Limited,we provide digital software products, SaaS subscriptions, and online training services. This policy explains how delivery (shipping) and exchanges are handled.

1. Shipping / Delivery of Digital Products

• Instant Delivery: All digital products (license keys, SaaS login credentials, downloads, training access) are delivered electronically via email or through our secured platforms.
• Delivery Timeline: In most cases, delivery is instant after payment confirmation. In rare cases, it may take up to 24 hours due to verification or technical checks.
• Customers must ensure that a valid email address is provided at the time of purchase.
• No physical shipping is required or applicable.

2. Exchange Policy

• Due to the nature of digital and SaaS products, once a license key, subscription, or access link is issued, it cannot be exchanged.
• If you receive the wrong product/access due to an error on our side (e.g., wrong plan activated, incorrect license issued), we will correct it at no additional cost.
• Exchanges are not possible if the issue is due to incorrect information provided by the customer during purchase.

3. Important Notes

• All sales are final once the product is delivered.
• We strongly recommend checking product details, system requirements, and subscription plans before purchase.
• For any technical issues, our support team is available to help ensure smooth activation and usage.

4. Contact for Support

Email: admin@ajsinnovations.com

Phone: +91-79892 29018 (Mon–Fri, 10 AM – 7 PM)

Thank you for your co-operation.

The AJS Innovations Team